90-818 Lean Performance Improvement Lab: H C

6 units, Carnegie Mellon University

This course provides an overview of the current state of the quality movement in Health Care. A public health perspective as well as an individual perspective will be considered from both a U.S. and international view. Relevant history, current gurus, landmark publications, theories, tools, and environmental factors will be discussed. We will explore the costquality connection and analyze the complex forces that shape or hinder the transformation of health care from the current state to a person centered quality focused Health Care System. We will learn to use industrial models to improve processes in the health care industry. The concepts and skills needed to create a work environment where these tools can be utilized will also be explored.

Prerequisites: none listed

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