76-359 User Experience Methods for Documents

9 units, Carnegie Mellon University

This course will be useful for any student who is interested in learning more about user experience methods that are widely used in professions such as designingwriting for new media, technical writing, science and healthcare communication, public media relations, policy and nonprofit communication. You will deepen your mastery of the following research skills associated with planning and testing documents interviewing in context, retrospective interviewing, focus groups, surveys, and thinkaloud usability testing of documents. In addition to specific research methods and skills, we will cover issues that pertain to all research methods How many people do I need to include in my study How should I select them Are my results valid Is what I think Im finding out reliable What are the ethical issues in my study We will use a combination of lecture, discussion, exercises and projects to achieve these objectives.

Prerequisites: (76-270 and 76-390) or (76-271 and 76-390)

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