51-240 Design, Brands, & Futures: Service Design Approaches and Pivots

3 units, Carnegie Mellon University

This micro will introduce students to service design and help students develop skillsets and knowledge that will serve them in their particular area of study. This includes ways of analyzing existing businesses and services, empathizing with multiple stakeholders in a complex system, and developing ideas for ways that existing businesses and services could adapt and evolve to emerge from the pandemic more resilient. Students will also use the power of storytelling to develop presentations that communicate their ideas in compelling ways.

Prerequisites: none listed

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