45-896 AI for Business Communication
6 units, Carnegie Mellon University
AI technologies are increasingly used to support productivity and facilitate improved communication in corporate settings. Going forward employees and their managers will need to understand how to use AI tools to support effective stakeholder communication. This will include the ability to use AI tools to plan, draft and revise verbal and written messages. Professionals will also need to know how to use AI tools to conduct research, analyze and visualize data, enhance text with images, and communicate efficiently in teams. Future leaders will not only need to know how to use AI to support their communication goals but will also need to make ethically sound policy decisions about when to use them. This course builds students' technical and ethical proficiency with AI tools when using them to assist with workplace communication. In addition to developing their understanding of how to effectively use AI to facilitate communication processes, students will increase their awareness of what types of arguments are effective and ineffective in the decision to implement or reject AI tools that impact managerial, team, and client/customer communication. By completing assignments with the use of genAI and participating in lectures, group case discussions, communication simulations, and self-reflections students will increase understanding of the uses of AI in business communication - what it is and what it can do. learn best practices for using AI to generate communication strategies when creating verbal and written messages. build awareness of ethical and social implications of implementing AI tools for communicating in professional settings. apply ethical frameworks to inform policy decisions about when and how to use AI tools to facilitate workplace communication.
Prerequisites: 45-895 (min C)
Offered: Spring 2027, Spring 2026
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