45-890 Inclusive Approaches to Resolving Workplace Conflicts

6 units, Carnegie Mellon University

Consulting and Conflict Resolution offers you a systematic methodology for improving your interpersonal communications skills as well as your effectiveness as a consultant, mediator, and business leader. In the course students learn how employ the strategies that experts use to handle difficult people, to circumvent the dirty tricks that hard bargainers play, and to get their business recommendations and advice implemented. Students role-play consultants, clients, CEO's, investors, etc. in real business cases and receive extensive feedback on their performance. Students also have the opportunity to negotiate with a high-level labor negotiator and to consult with experienced management consultants playing the roles of some of their most difficult clients.

Prerequisites: none listed

Offered: Fall 2025

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